Warwick’s RA Bennett & Partners, part of Countrywide plc, the UK’s largest property services group, has won 18 awards at the prestigious Estate & Lettings Agency Awards 2015 (ESTAS 2015), for delivering outstanding customer service.
Countrywide won 17 regional estate agency awards and scooped the gold award for Best National Agency Group presented by TV property expert Phil Spencer at a ceremony in London which was attended by 800 of the UK’s top estate and letting agents and suppliers to the industry.
The ESTAS awards, now celebrating their 12th year, are the only industry awards based purely on the votes of buyers, sellers and landlords.
The annual awards recognise the best offices in the UK for delivering outstanding customer service and customers are asked to vote for estate and letting agents based on their experience in 2014.
Hundreds of agents from across the UK took part and over 25,000 questionnaires were completed by customers during the competition, making it the biggest consumer survey of its kind in the property industry.
Rachel Hatton on behalf of RA Bennett & Partners in Leamington Spa and Warwick said; “We are absolutely delighted to be recognised at the Awards.
“It means so much to us as we know it’s our customers who have judged our performance because we take our levels of customer service very seriously because we know clients have a choice.
“We have always been very proud of the personal service we provide and this is a great way to demonstrate how good we really are.”
Awards host Phil Spencer said: “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. The ESTAS help agencies to focus on customers and that’s why firms keep coming back.”