R A Bennett puts customer service to test in awards

The awards, known as the ESTAS, measures the quality of customer service provided by agents through the home buying and selling process, and are the only industry awards based purely on votes of buyers and sellers throughout the UK.

Phil Spencer, the TV property expert said: “I think it says a great deal about a company who’s prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they’re happy to prove it. These awards help agencies to focus on customer service levels and that’s why so many sign up each year”.

“Taking part in the ESTAS sets agents apart from their competitors. It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedback”.

Ian Whitfield, branch manager at R A Bennett and Partners in Warwick said: “Providing excellent customer service is very important to us, as customers are at the heart of our business. We pride ourselves on offering a personal service to all of our customers and these awards are a great way of showing how good our service is.”

Rachel Hatton, branch manager at Leamington, said: “We realise that by competing for this award we are testing ourselves in a very public way but we are confident in our own abilities and know as a team we deal with all buyers and vendors to give the best possible service 100 per cent of the time”

To arrange a free market appraisal of your property or to view properties available to buy, call Warwick branch on 01926 493 142 or the Leamington branch on 01926 427988 or visit www.propertywide.co.uk.

Pictured: Phil Spencer